Costs have gone up for everyone, and to grow your business and maintain the levels of service you provide, you will need to increase your prices and pass them on to your customers. No salesperson wants to deliver this message; however, here are some tips on how to do this confidently. 1) If your company has had a 12% increase in costs and you pass on only 10%, then tell your customer; they will feel they are getting a good deal in light Read More

32% of the global population is Generation Z, so we must understand what attracts them to work for an employer to gain the best talent. Generation Z are in the graduate age group, also known as iGen or Net Gen. They are entering the workforce bright-eyed and bushy-tailed whilst having a naivety in some cases about the transition from education to the commercial world. They are hungry to learn, adapt, embrace challenges and change when Read More

When we look back at how we were managed back in the 90’s we will feel shocked, horror and occasionally laugh at what management style was adopted back then and how Generation Z would think if the same management style was adopted with them. We had to prove ourselves; it was hire and fire, and we were successful. However, the world has changed. Those old styles will not wash or work with Generation Z if you want to ensure they are Read More