1st Class Customer Experiences training course
0.5 day course (In House)
(discount for multiple people or multiple course packages, ask about our customised In House programmes)
What job roles is this course suitable for?
- Sales
- Customer Services
- Anyone who is involved with interactions with internal or external people as part of a process or task
Learning objectives and expected outcomes
- Enhance or learn new skills to achieve great customer experiences
- Develop good relationships through using a structured and proven process for dealing with problems and queries
- Improve customer loyalty and recommendations
- Devise solutions and approaches to deal with common situations that create problems or customer dissatisfaction
Course content includes
- What makes a great customer experience (can apply internally and externally)
- The importance of the customer service/internal support we provide
- Key skills, attitudes and behaviours to deliver great customer experiences
- Importance of customer feedback and how we manage this
- Managing and setting expectations (internally and externally)
- Managing a query to resolution to achieve customer satisfaction
- How to turn a problem into an opportunity to shine
- The process for dealing with problems
- The different types of questions to use and the benefits
- Listening skills
Wide range of open courses start from £249 +vat per person. Contact us for more information or to book a course
Preferential rates for multiple delegates.In House customised programmes could be more cost effective and beneficial for multiple delegates.
